General

Peak Vibrations is a trading name of Peak Vibrations Limited (a company registered in England and Wales with company number: 10857195). We are a UK based company, our head office is in London. 

Our Office:

Peak Vibrations Ltd

20-22 Wenlock Road
London
N1 7GU

Browse our store, we have a huge number of products perfect for all occasions. Whether it is a gift for that special person or a treat for yourself there will be something that we know you will love! After deciding on the product(s) you would like simply click the “Add To Cart” Button that can be found under each product on our store. You can then click the check out button to pay by credit card or Paypal if you wish to pay by using this method. You then simply need to enter your billing and shipping addresses, enter you payment details and complete your purchase. If you have any problems at all please contact us and we will gladly help you.

We provide all product measurements in the description of the product listing. Please check the sizes carefully and consider that many of our products are from Asia and can therefore be smaller than the UK.

Yes, you may change your order as long as we have not dispatched your order. Please notify us as soon as possible and we will do our very best to help you.

We accept all major credit cards (Visa, Master Card, American Express, and Discover) as well as Paypal.

All orders are protected with 128 bit SSL encryption and no card details are stored by Peak Vibrations Ltd. All card processing is handled by our third party payment providors (Shopify Payments & PayPal).

Our postage costs are a flat £1.95 in the UK.

Shipping

All orders are shipped locally in the UK. Should an item be out of stock we may choose to ship directly from our supplier to save both time and additional postage charges - this is rare but worth noting. Please note that we may post multiple items separately depending on what warehouse the item is in (Similar to how Amazon operate).

Once we receive your order it will automatically be sent to our dispatch team, so providing you are able to inform us quickly (within 24 hours) we should be able to make the amendment. Once the item is dispatched a notification will be sent to the email address that was provided at check out and then we are unable to make any changes.  We ask that you please take care when entering your details to avoid any delays or lost packages as a result of incorrect information.

Our processing and delivery time is normally 3 business days but please be patient during busy periods such as holiday seasons and Christmas.

When your items have been dispatched, we will send a notification email to the email address you provided at checkout.

I received an email saying my order has been dispatched but I haven't received my order yet.

Please allow 5 working days to be safe. If you have still not received your order after this time please our customer support team and we will be able to help you.

Support

While we are awake, we are contactable :-).

We can be reached by:
Email: sales@peakvibrations.com 
Phone: 0203 2397888.

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